Problem

Remcor is currently experiencing low customer service performance and an opportunity loss of Php 573,100 monthly due to delays and inconsistencies in delivery and shipment of products. This problem can be attributed into different causes, mainly concerning the lack of automation and centralization of its internal processes. One of the major contributors is the streamlining of processes and workflows with a single integrated system. Its current processes and workflow knowledge are localized with the production and plant staff without any documentation of how the product is made.

 It is also important to note that there is no centralized department handling Remcor’s manufacturing; therefore, redundancy in data entries and processes occur because manufacturing is only overseen by the senior plant  manager and team leaders who are scattered within the manufacturing floor. The company has an established process for assembly but competencies such as welding, painting and stuffing of fiberglass have no established standard. Furthermore, tracking of inventory and raw materials are done manually in an erratic schedule, therefore, causing shortages and/or overproduction of certain materials. In turn, this impedes accurate product forecasting, hampering the production team from producing their products enough as well as catching up with their backlogs.

 The delays in the company’s ability to deliver its goods on time and consistency affects the different internal aspects of the company such as billing, collection, procurement, finance, accounting, sales, and human resources.